Acceptable Use Policy
Last updated: January 2026
Introduction
This Acceptable Use Policy sets out the rules for using the ePaw website (epawpet.com) and any related services. By using our website, you agree to comply with this policy.
This policy should be read alongside our Terms of Service andPrivacy Policy.
Permitted Use
You may use our website to:
- Browse and purchase our eco-friendly pet products
- Create and manage a customer account
- Contact us with enquiries or feedback
- Subscribe to our newsletter (with your consent)
- Share our content via social media using provided share buttons
Prohibited Use
You must not use our website to:
Illegal Activities
- Break any applicable laws or regulations
- Commit fraud or engage in deceptive practices
- Launder money or finance illegal activities
- Infringe on intellectual property rights
Harmful Content
- Upload or transmit viruses, malware, or other harmful code
- Distribute spam, phishing attempts, or unsolicited communications
- Post defamatory, abusive, threatening, or harassing content
- Share content that promotes hatred or discrimination
Technical Abuse
- Attempt to gain unauthorised access to our systems or data
- Use automated tools to scrape, crawl, or extract data from our website
- Interfere with or disrupt the website's functionality
- Overload our servers with excessive requests (DoS/DDoS attacks)
- Circumvent any security measures or access controls
Commercial Abuse
- Resell our products without authorisation
- Use our branding or trademarks without permission
- Impersonate ePaw or our employees
- Use the website for competing commercial purposes
Account Responsibilities
If you create an account with us, you are responsible for:
- Keeping your login credentials secure and confidential
- All activity that occurs under your account
- Notifying us immediately if you suspect unauthorised access
- Ensuring the information in your account is accurate and up-to-date
User-Generated Content
If you submit content to our website (such as product reviews or feedback), you must ensure it:
- Is accurate and based on your genuine experience
- Does not infringe anyone else's rights
- Is not defamatory, abusive, or offensive
- Does not contain personal information about others without their consent
- Complies with all applicable laws
We reserve the right to remove any content that violates this policy.
Consequences of Breach
If we determine that you have breached this policy, we may take action including:
- Issuing a warning
- Temporarily or permanently suspending your account
- Refusing to process your orders
- Removing content you have posted
- Taking legal action if necessary
- Reporting illegal activity to law enforcement
Reporting Violations
If you become aware of any content or activity that violates this policy, please report it to us immediately:
Email: hello@epawpet.com
Please include as much detail as possible, including links or screenshots where relevant.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this policy, please contact us:
Email: hello@epawpet.com