Terms of Service | ePaw

1. Introduction

Welcome to ePaw Pet Supplies. These terms and conditions govern your use of our website (epawpet.com) and the purchase of products from us. By using our website or placing an order, you agree to be bound by these terms.

Please read these terms carefully before using our website or making a purchase. If you do not agree with any part of these terms, please do not use our website.

2. About Us

ePaw Pet Supplies is a UK-based online retailer specialising in eco-friendly pet products.

Contact: hello@epawpet.com
Website: epawpet.com

3. Products and Pricing

All prices are displayed in GBP (£) and include VAT where applicable.
We reserve the right to change prices at any time, but changes will not affect orders already placed.
Product images are for illustration purposes. Actual products may vary slightly in colour or appearance.
We make every effort to ensure product descriptions are accurate, but we do not warrant that descriptions are error-free.

4. Ordering and Payment

By placing an order, you are making an offer to purchase products. We may accept or decline this offer.
An order is accepted when we send you an order confirmation email.
Payment is processed securely through Stripe. We accept major credit and debit cards.
All orders are subject to availability. If a product is unavailable, we will contact you.
You must be at least 18 years old to make a purchase.

5. Delivery

For full delivery information, including timeframes and costs, please see ourDelivery Policy.

We deliver to UK addresses. International delivery may be available on request.
Delivery times are estimates and not guaranteed.
Risk of loss passes to you upon delivery.

6. Returns and Refunds

For full details on returns, exchanges, and refunds, please see ourReturns Policy.

Under the Consumer Contracts Regulations 2013, you have a 14-day right to cancel your order for any reason, starting from the day you receive your goods.

7. Your Consumer Rights

Under the Consumer Rights Act 2015, products must be:

Of satisfactory quality: Not faulty or damaged
Fit for purpose: Suitable for the purpose they're sold for
As described: Match the description, sample, or model shown

If products don't meet these standards, you may be entitled to a repair, replacement, or refund. These rights are in addition to your 14-day cancellation right.

8. Intellectual Property

All content on this website, including text, images, logos, and designs, is owned by ePaw Pet Supplies or our licensors and is protected by copyright and trademark laws.

You may not reproduce, distribute, or use any content from this website without our written permission.

9. Limitation of Liability

To the fullest extent permitted by law:

We are not liable for any indirect, incidental, or consequential damages.
Our total liability for any claim shall not exceed the amount you paid for the relevant product.
Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

10. Website Use

By using our website, you agree to:

Provide accurate and complete information when placing orders
Not use the website for any unlawful purpose
Not attempt to gain unauthorised access to our systems
Not interfere with the proper functioning of the website

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or availability of these external sites.

12. Changes to Terms

We may update these terms from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the new terms.

13. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Us

If you have any questions about these terms, please contact us:

Email: hello@epawpet.com